But the big question is, to what extent are you accountable to those who perceive the brand "you"? What exactly is the brand you intend to project and where do you cross the line between your brand perception and your personal life? For companies this is an easier task to manage than individuals. Companies strategically develop their brands through an internal/external marketing entity in order to be perceived a certain way. However what happens when a person becomes a well known brand? In essence they are the company and their actions control how their brand is perceived. On many occasions their brand only represents a certain aspect of themselves ie celebrities and athletes.Just recently, Australian swimmer Stephanie Rice posted a "homophobic slur" on twitter which read: "Suck on that f*ggots!" (most likely not intending to attach any homophobic connotations) following the Wallabies victory over South Africa. That statement itself is of course politically incorrect on all levels and would cause offense to some people who read it. Consequently Rice was dropped by luxury car sponsor Jaguar and her $100,000+ Jaguar XF that was given to her part of the sponsorship deal was confiscated.
Bad judgement on her behalf? Probably. In the heat of the moment she got "excited" and tweeted something inappropriate. I'm sure we've all blurted something inappropriate at the wrong time some time or another, however in Rice's case, she is a brand - a well known brand. Knowing she has sponsors with vested interests in their own brands, ie Jaguar, Davenport, Sunrice, there needs to be a constant awareness that everything she says in the public domain will be seen by everyone and if the wrong things are said it will be heard.. by many.

Were her tweets from her personal twitter account, which have no affiliations with anybody but herself inappropriate? It can be argued that the intended audience wasn't the public forum but to her close friends, and those who don't agree or take offense to what she says should just ignore it. Celebrities and sporting figures become role models and sometimes don't ask to be role models. Do they still have a responsibility to act accordingly and politically correct just to satisify everyone and make sure they don't offend anybody? Can't they just live their lives the way they want?
I'd like to hear your thoughts.

Of course Stephanie's welcome to say anything she likes. But as she has learned this week, her online comments contribute to the overall "Brand Stephanie", which now contradicts the image that Jaguar is trying to portray. Her right to say what she wants has led to her losing the contract with Jaguar, so it's been a very costly freedom of speech.
ReplyDeleteThe lesson here - if you are out there as a "brand", and your brand generates revenue, then maybe consider what you say if you rely on that revenue! :)
Personally i don't think what they say really reflects upon their endorsements or sponsors and it doesn't seem to matter to consumers. Celebrities are always getting into trouble for their private life and yet they continue to get work. An example would be Kate Moss. She gets caught on video snorting coke. Loses some endorsements but then gets hired by Calvin Klein again? I personally think this was JAGs opportunity to recoup some losses from having Rice as a spokesperson for their brand. JAG is a brand thats more like an exclusive club - about class, luxury and wealth. She didn't earn the dollars to buy that car, they just gave it to her hoping to boost some sales. I mean does she even fit the general demographic of their target market? i always thought JAGs to be associated to individuals in their 40-50's with a high income.
ReplyDeleteGood point, Martin. She was always a bit of a mismatch with the Jaguar brand anyway. And certainly a good example of the dangers of celebrity endorsement.
ReplyDeleteAnd there goes her Seven sponsorship renewal too.. I think this mishap has given sponsors and excuse to drop her like its hotttt.. olympics were so 2008 and now that she's not competing in the commonwealth games there's really no value in keeping her on for anything.. poor girl
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